Contact Us
Effective Date: September 11, 2026
Last Updated: September 11, 2026
Truebilling Management LLC ("TrueBilling," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with our website, https://truebilling.com/, or communicate with us.
By using our website or submitting information to TrueBilling, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide to us, including:
We may also automatically receive limited technical information when you visit our website, such as browser type, device information, IP address, and other information necessary to maintain the security and functionality of our website.
TrueBilling does not provide customer accounts through its public website.
We may use information we collect to:
TrueBilling may disclose information to general third-party service providers and business partners who assist us in operating our business, website, communications, technology infrastructure, customer support, and other business functions.
These third-party providers are expected to use information only for the purposes for which it is provided or as otherwise permitted by applicable law.
We may also disclose information when reasonably necessary to:
TrueBilling may provide SMS/text messaging as a means of communicating with individuals who have expressly opted in to receive SMS communications from TrueBilling.
SMS communications may be used for conversational, customer-service, or other business communications directly related to an individual's interaction with or relationship with TrueBilling.
Where SMS consent is obtained through a website form, the SMS consent checkbox will be separate from other forms of communication and will not be required to submit the form.
Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
TrueBilling does not sell mobile phone numbers or SMS consent information for marketing purposes.
You may opt out of SMS communications at any time by replying STOP to an SMS message.
For assistance, you may reply HELP to an SMS message or contact TrueBilling directly. Our preferred support method is support@truebilling.com. You may also contact us at (312) 857-1100.
Message and data rates may apply. Message frequency may vary.
Additional information regarding TrueBilling's SMS practices is available in our SMS Terms & Conditions.
TrueBilling provides revenue cycle management and related services to healthcare organizations and may process protected health information ("PHI") on behalf of its clients in connection with providing those services.
The public TrueBilling website is not intended to collect patient medical or health information. Individuals should not submit PHI or other sensitive patient information through general website contact forms unless specifically instructed by TrueBilling to do so through an appropriate secure method.
Where applicable, TrueBilling handles PHI pursuant to its contractual obligations, applicable privacy and security requirements, and applicable agreements with its healthcare clients.
TrueBilling uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
TrueBilling retains information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable legal, regulatory, and contractual obligations.
The TrueBilling website may use basic technologies necessary for website functionality, security, and performance.
TrueBilling does not currently use the website for targeted advertising or advertising-based tracking.
Our website or communications may contain links to or interact with third-party websites, services, or technology providers.
TrueBilling is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage users to review the privacy policies of third parties before providing them with personal information.
You may contact TrueBilling to request information about personal information we maintain about you, request correction of inaccurate information, or ask questions about how your information is used.
You may also opt out of SMS communications at any time by replying STOP to an applicable SMS message.
The TrueBilling website and services are intended for business and professional use and are not directed toward children.
TrueBilling does not knowingly collect personal information from children through its public website.
TrueBilling may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other circumstances.
Any changes will be posted on this page with an updated "Last Updated" date.
For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Truebilling Management LLC
Illinois, United States
Website: https://truebilling.com/
Preferred Email: support@truebilling.com
Phone: (312) 857-1100